Contact Yolka
For Yolka VPN account, connection or privacy questions, email:
Include your device platform, app version and a short description of the issue. If there is an error message, include its text after checking that it contains no private information.
Never send your password, verification code, VPN subscription link, private key, login token or purchase token. Please avoid screenshots containing these details.
Delete your Yolka VPN account
You can request account deletion even if you have uninstalled the app or cannot sign in.
Request account deletion by emailSend the request to info@yolka.net with the subject Yolka VPN account deletion request. Identify the account email and, if possible, send from that address. For Apple private relay sign-in, include the account email shown in the app if you know it. We may ask for limited information to verify ownership; do not send a password or verification code.
You can also open Yolka VPN and choose Account → Delete account. The in-app flow starts deletion directly after confirmation. Email requests require support handling; this page does not submit a deletion automatically.
What deletion does
Account access and login sessions are revoked, your email and device names are replaced with removed-account labels, and your password hash and purchase credentials are cleared. VPN record removal and any Apple sign-in authorization revocation are queued and retried when needed. Device secrets and the installation identifier are cleared or replaced after VPN record removal succeeds.
Limited internal account/device/session records, a keyed email trial digest and minimal purchase ownership, product and expiry records remain for access history and abuse prevention. The service retains 14 encrypted backup snapshots; older data can remain until those snapshots are replaced. These retained records do not have an automatic deletion deadline. See deletion and retention details.
Account deletion does not cancel an App Store or Google Play subscription. You may request deletion regardless; store cancellation is a separate action.
Manage a subscription
Use the store account that originally purchased the plan. The app’s account screen identifies the store managing an active subscription.
- Cancel an Apple subscription or request a refund from Apple.
- Manage or cancel a Google Play subscription or review Google Play refund options.
If a purchase is missing in Yolka VPN, sign in to the original Yolka account and store account, then use the app’s restore or purchase-sync option. Contact us if it still does not appear. Do not buy another plan just to troubleshoot.
Connection help
- Check that your account shows an active trial or subscription.
- Confirm you have internet access before connecting the VPN.
- Check your registered devices. Remove a device you no longer use if all three slots are occupied.
- Disconnect, choose an available location, then reconnect. Allow the system VPN permission when prompted.
If the problem continues, email your platform, app version, selected location, approximate time of the issue and the visible error message. Do not send browsing history or VPN credentials.